Please review carefully to ensure a smooth and timely process for your order.

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly. If there is issues with verifying your address, customer service will contact you to try and resolve these issues. If after several attempts of contacting you, you do not respond, you order will be canceled and your money refunded to you.

If you realize that you entered your shipping address incorrectly, please contact us ASAP. If your order was placed on the weekend, please contact us first thing Monday morning. We will do our best to fulfill you request and change the address. If we are unable to, we do not take responsibility for the incorrect information.

Shipping fees are non-refundable. If you refuse any shipments from ModernBeautyCo.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund.

If your tracking information states that your package was delivered and you have not received it, you must take this up with the United States Postal Service and/or FedEx. Modern Beauty Co does not hold responsibility for packages that state delivered. 

Just a reminder that you will receive your order within 5 business days from the date that it is shipped out, not from the date that it is placed if you've chosen our standard shipping rate. Custom orders take 20 business to be processed.  After your payment is authorized and verified, it can still take a day to process your order. This is just an estimate, though, and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information. If your order says delivered and you did not receive it, you must contact your local post office. We do not issue refunds for packages that state being delivered. We offer USPS Priority Mail to most locations (domestic & internationally). Your shipping cost is displayed at point of checkout. International orders may be subjected to custom charges by your native country.

Customer Shipping:

• Please mail your unit to our store within 2 business days of placing your order.

• Refer to your order confirmation for details on your custom unit’s processing time.

• Our business days are Monday – Friday.

• Once your processing time has ended, your unit will be shipped, and tracking information will be sent to your email.

Mailing Address:

1116 20th Street South (#201)
Birmingham, AL 35205

In-Person Drop-Off & Pick-Up:

• Local drop-off and pick-up services can be booked through our online appointment site: Schedule Here

• Refer to your order confirmation for details on your custom unit’s processing time.

• Our business days are Monday – Friday.

• Once your processing time has ended, you will receive a text or email update when your unit is ready for pickup.

• In-store pick-up is available on Thursdays and Fridays before 3 PM CST.